How The Business Gained Success



"The business of business should not just be about money, it should be about responsibility. It should be about public good, not private greed."
Dame Anita Roddick. Human Rights Activist. Founder of The Body Shop
The Body Shop International plc is the original, natural and ethical beauty brand, with over 2,500 stores in over 60 markets worldwide.

against animal testing
Every one of our products is animal cruelty free and vegetarian. In fact we were the first international cosmetics brand to be recognized under the Humane Cosmetics Standard for our Against Animal Testing policy.
for trading fairly

We believe in fair trade to such an extent, that over 20 years ago we set up our own fair trade programme, called Community Trade. We believe this level of commitment to trading fairly is unique in the cosmetics industry. Community Trade now works with over 30 suppliers in more than 20 countries, providing over 25,000 people across the globe with essential income to build their futures. Most of our products contain Community Trade ingredients.

our five core values
The Body Shop is a leader in promoting greater corporate transparency, and we have been a force for positive social and environmental change through our campaigns around our five core Values: Support Community Trade, Defend Human Rights, Against Animal Testing, Activate Self-Esteem, and Protect Our Planet.

our charitable foundation
We also have our own charity, The Body Shop Foundation. Launched in 1990 (registered charity no. 802757) we give financial support to pioneering, frontline organisations that otherwise have little hope of conventional funding. The Foundation's focus is to assist those working to achieve progress in the areas of human and civil rights, environmental and animal protection.
We are part of the L'Oréal family.

“If business comes with no moral sympathy or honourable code of behaviours, then God help us all.”
Dame Anita Roddick. Human Rights Activist. Founder of The Body Shop
We believe there is only one way to beautiful, nature’s way. We’ve believed this for years and still do. We constantly seek out wonderful natural ingredients from all four corners of the globe, and we bring you products bursting with effectiveness to enhance your natural beauty. Whilst we’re doing this we always strive to protect this beautiful planet and the people who depend on it. We don’t do it this way because it’s fashionable. We do it because, to us, it’s the only way.

the soul of beauty
To us, beauty is a feeling, a natural way of being, where character, self-esteem and humour are freely expressed and celebrated. That’s the soul of beauty. It’s not just about looking beautiful. It’s about exuding a vibrant attitude to life.

our incredible planet
Our commitment to seeking and sustaining natural materials and ingredients, and using all our planet’s resources wisely, guides our approach to business. We set challenging environmental targets, which we detail in our bi-annual Values Reports. We were one of the first to make a stand against animal testing in the cosmetics industry, and through The Body Shop Foundation, we continue to fund organisations campaigning to end the needless suffering of animals.

the community of people
People are at the heart and soul of our business. We strive to treat all people in a fair and open fashion, to respect and value their integrity. We’ve never been afraid to champion the vulnerable and the disadvantaged, and we continue to campaign for social justice and human rights. We take enormous pride in our Community Fair Trade programme, not just because we were the first to bring fair trade to our industry, but because of the real difference it makes to the lives of the farmers, producers and their communities.

How The Business Started


We got to be hungry for ideas, to make things happen and to see your vision made into reality.

Dame Anita Roddick. Human Rights Activist Founder of The Body Shop
The very first The Body Shop store opens on 26th March 1976 in Brighton, on the south coast of England. By 1978 a kiosk in Brussels became the first overseas franchise, and by 1982 new shops open at the rate of two per month.
In 1985, in its first year as a public company, The Body Shop sponsor posters for Greenpeace. A year later, it creates an Environmental Projects Department of its own, while the first major window campaign for The Body Shop is "Save the Whale" with Greenpeace, in 1986.

The first Community Trade product for The Body Shop, a Footsie Roller, is produced in 1986 by a supplier in southern India. This trade in Footsie Rollers has evolved into the current trade with Teddy Exports in India, one of our key Community Trade suppliers.

By 1990, just one year after launching in the USA, there are 2,500 applications for a franchise, with demand for The Body Shop products ever-growing, driven by expansion which saw the company trading in 39 countries within just fourteen years after the opening of the very first shop!
In 1990 The Body Shop Foundation is established, a charity which funds human rights and environmental protection groups.

The Big Issue paper for homeless people, which began as a The Body Shop Foundation project, is launched in 1991. By 1998 its success saw The Body Shop Foundation part-funding the launch of The Big Issue stateside, in Los Angeles.
The New Academy of Business is established in 1995, as an initiative by Anita Roddick. This innovative management degree, addressing social, environmental and moral issues, is run at The University of Bath, in England.

In 1993 The Body Shop launches a high profile international campaign to raise awareness of the plight of the Ogoni people and their leader Ken Saro-Wiwa. They were being persecuted for protesting against Shell and the Nigerian dictatorship over exploitation in their homeland.

The Body Shop At Home, the direct-selling arm, is launched in the UK in 1994, Canada in 1995, Australia in 1997, and USA in 2001. It has now rolled out in 48 states in the USA and is set to grow even bigger.

The Body Shop continues to increase its positive environmental practices. In 2001, The Body Shop UK region and service-centre head offices in Watersmead, switch to Ecotricity, providing them with energy from renewable sources. In addition, a number of The Body Shop stores have now converted to green electricity.
Campaign successes include the Against Animal Testing campaign. The campaign leads to a UK-wide ban on animal testing of cosmetic products and ingredients in November 1998, and the largest ever petition (four million signatures) being delivered to the European Commission in 1996.
In 1997, The Body Shop is the first international cosmetics company to sign up to the Humane Cosmetics Standard, supported by leading international animal protection groups.

In 1995 and 1997 The Body Shop Values Reports are recognised as trailblazing by United Nations Environmental Programme and SustainAbility, and ranked highest in their review of International Corporate Environmental Reports.
In 1997, The Body Shop celebrates its 21st birthday with the launch of a new flagship store design, winning the prestigious Retail Week Store Design of the Year Award.

To celebrate the 50th Anniversary of the Universal Declaration of Human Rights in 1998, The Body Shop launches a joint worldwide campaign with Amnesty International to highlight the plight of human rights defenders around the world, encouraging customers to 'Make Your Mark' for human rights. This successful campaign saw three million people sign up.
In 1999, The Body Shop creates four new business units in the UK, Europe, the Americas and Asia, shifting its operational and management structure out to the regions.

2001 saw the first The Body Shop customer reward programme launched in the US. It becomes so popular, it's now in key markets globally, known as Love Your Body customer programme with customers rewarded by 10% off their purchases, free gifts and a birthday present, as well as other members-only benefits.

The Body Shop branches into South Africa in June 2001, via New Clicks Holdings as The Body Shop direct franchisee in South Africa. New Clicks have a strong commitment to corporate social responsibility through its New Clicks Foundation.
During 2002, The Body Shop runs a global campaign with Greenpeace International on promoting renewable energy, which culminates in the presentation of 1.6 million customer signatures at the World Summit for Sustainable Development in Johannesburg. We further our commitment to environmental sustainability through investment in renewable energy, funding of energy efficiency projects in the developing world, and incorporating post-consumer recyclate into our packaging.

During 2003 The Body Shop launches a global campaign to raise awareness and funds to help those affected by domestic violence. The Stop Violence In The Home campaign builds on almost a decade of campaigning on the issue in a number of our markets, including Canada, the USA, and West Malaysia. The campaign aims to highlight the issue, raise money to support the work of groups helping victims of violence, and ensure that customers and employees are provided with information on sources of advice and help.

Anita Roddick is appointed as a Dame of the British Empire as part of the Queen's Birthday Honours on Saturday 14th June 2003.
During 2003 The Body Shop launches in Estonia and Turkey.

In 2004 The Body Shop is the first global retailer to join the Board of the Roundtable for Sustainable Palm Oil, working with NGOs and plantations to protect tropical rainforests and improve the human rights of workers and indigenous people.
In 2005 The Body Shop joins The Campaign for Safe Cosmetics and is commended by Greenpeace and the Breastcancer Fund for our responsible chemicals policy.

During 2005 The Body Shop is awarded for achieving higher standards of animal welfare in the cosmetic category at the first annual awards of the Royal Society of Prevention of Cruelty to Animals in the UK. An independent panel of judges chose The Body Shop as winners because of our Against Animal Testing policy.
The Body Shop arrives in Jordan and Russia in 2005, bringing the total of stores around the globe to 2,045.

On March 27th 2006 The Body Shop turned 30.
In 2006 The Body Shop wins PETA's Proggy (progress) awards for its ongoing commitment to avoid animal testing.

In 2006, as part of the ongoing Stop Violence in the Home, The Body Shop creates a partnership with UNICEF and the United Nations Secretary-Generals Study on Violence Against Children, to conduct a study into the effects of domestic violence on children.

The Body Shop becomes part of the L'Oral Group and de-lists from the London Stock Exchange on July 12 2006. It retains its unique identity and Values and continues to be based in the United Kingdom. It operates independently within the L'Oral Group and is led by the current management team of The Body Shop reporting directly to the CEO of L'Oral, Jean-Paul Agon.
On 10th September 2007, our founder and inspiration, Dame Anita Roddick, sadly passes away at the age of only 64. Her legacy and inspiration continues at The Body Shop.

In 2007 The Body Shop join forces with MTV in a new brand partnership to raise funds and awareness about HIV and AIDS amongst young people, through the Spray to Change campaign. Over 430,000 is raised through sales of the limited edition Rougeberry fragrance. The money raised goes to the Staying Alive Foundation, a charity who fund with grass roots organizations raising awareness and educating young and at-risk groups about HIV and AIDS.

In January 2008 Sophie Gasperment joins The Body Shop, assuming the role of Executive Chairman from June 2008.
August 2008 sees the unveiling of The Body Shop exciting new brand look.
1.CEO BODY SHOP- Dame Anita Roddick


In Brief:
Born: 23 October 1942
Died: 10 September 2007
Married: T. Gordon Roddick, 1970
Children: Justine 1969, Samantha 1971
Grandchildren: Maiya Hopi 1994, Atticus-Finch 1998, Osha Sophia Bluebell 1998
Education: Maude Allen Secondary Modern School for Girls, Littlehampton;
Newton Park College of Higher Education, Bath

Career 1962-76
Library of International Herald Tribune, Paris
Teacher of English and History, England
Women's Rights Dept. of International Labor Organization (ILO), based at UN, Geneva
Owner and Manager of a restaurant and hotel in Littlehampton
Opened The Body Shop in Brighton, West Sussex, England on 26th March 1976

Trustee/Board Member
From 1984 The Body Shop International Plc
From 1989 The Body Shop Foundation
From 1994 Mother Jones' Magazine - Foundation for National Progress, USA
1996 - 1997 Human Rights Watch, USA
From 1999 The Ruckus Society, USA
From 2003 Nuclear Age Peace Foundation, USA
Patron
From 1991 Schumacher College for Human Scale Education
From 1994 Association for Creation Spirituality
From 1996 Body and Soul (women & families with HIV and AIDS)
From 1998 EMMA (Ethnic Minority Media Awards)
From 2002 Findhorn Foundation College
From 2002 My Acre Of Africa, South Africa
From 2004 The Forgiveness Project
From 2007 The Hepatitis C Trust
From 2007 Emmaus Hampshire
Environment
1998 Marketing Retail Design Award
1999 British Environment & Media Award
1999 Chief Wiper-Away of Ogoni Tears, Movement for the Survival of the Ogoni People, Nigeria
2001 International Peace Prayer Day Organisation's Woman of Peace
2003 DBE (Dame Commander of the British Empire)

Biography
Anita was born in Littlehampton, an English seaside town in 1942, the child of an Italian immigrant couple. She developed a strong sense of moral outrage from an early age after reading a book about the Holocaust aged ten. She trained as a teacher but an educational opportunity on a kibbutz in Israel eventually turned into an extended working trip around the world. Soon after she got back to England, her mother introduced her to a young Scotsman named Gordon Roddick. Their bond was instant. Together they opened first a restaurant, and then a hotel in Littlehampton. They married in 1970 and two children followed.

Anita started The Body Shop on 26th March 1976 simply to create a livelihood for herself and her two daughters, while Gordon was trekking across the Americas. She had no training or experience and her only business acumen was Gordon's advice to take sales of £300 a week. Anita saw entrepreneurship as a means of survival, and firmly believed it nurtured creative thinking. Running her first shop taught her business is not financial science, but all about trading: buying and selling and about creating a product or service so good that people will want to pay for it. Testament to her firmly held business beliefs, over 30 years on The Body Shop is now a multi-local business with over 2,200 stores in 55 different markets. And she always claimed she didn't have clue how she got there!

It wasn't only economic necessity that inspired the birth of The Body Shop. Her early travels gave her a wealth of experience. She had spent time in farming and fishing communities with pre-industrial peoples, and was exposed to body rituals of women from all over the world. Also the frugality that her mother exercised during the war years made her question retail conventions. Why waste a container when you can refill it? And why buy more of something than you can use? She behaved as her mother had in World War II. The Body Shop reused everything, refilled everything and recycled all they could. The foundation of The Body Shop's environmental activism was born out of these ideas.

She was aware that success was more than a good idea. It was timing too. The Body Shop arrived just as Europe was going 'green'. The Body Shop has always been recognisable by its green colour, but it was the only colour that they could find to cover the damp, mouldy walls of the first shop. She opened a second shop within six months, by which time Gordon was back in England. He came up with the idea for 'self-financing' more new stores, which sparked the growth of the franchise network through which The Body Shop spread across the world. The company went public in 1984. A whole host of awards came her way, and as Anita famously claimed; some she understood, some she didn't and a couple she thought she deserved.

Anita believed that businesses have the power to do good. That's why the Mission Statement of The Body Shop opened with the overriding commitment, 'To dedicate our business to the pursuit of social and environmental change.' The stores and products are used to help communicate human rights and environmental issues.
In 1993 she met a delegation of Ogoni people from Nigeria. They were seeking justice and reparations against the giant oil multinational Shell that was ravaging their lands through oil exploration and production. Working with other NGOs, they turned their campaign into an international cause celebre. Tragically, the Ogoni's key spokesperson, Ken Saro-Wiwa and eight other Ogoni, were executed in 1995 by the Nigerian Government. But the campaign continued and eventually 19 other imprisoned Ogoni were released. In 1997, after 4 years of unrelenting pressure, Shell issued a revised operating charter committing the company to human rights and sustainable development. A year later, they launched their 'Profits and Principles' advertising campaign declaring their recognition of the interests of 'a much wider group of stakeholders in our business'. She liked to think The Body Shop had a hand in getting Shell to think about what it really means to be a corporate citizen.

In September 2001 Anita joined forces with The Body Shop and Greenpeace, and many thousands of other organisations and individual consumers, in an international campaign to raise awareness of the link between the burning of fossil fuels and global warming, and the alternatives available including using renewable fuels such as wind and solar.

One key area where business and personal interests naturally combined was through Community Trade. A trailblazer of fair trade in the cosmetics industry, The Body Shop was the first cosmetics company to develop direct relationships with communities in return for natural ingredients and accessories. Launched over 20 years ago Anita oversaw the programme, initially under the title of "Trade - Not Aid". Starting with one supplier in India, our Community Trade programmes now operates from Brazil to Zambia across more than 20 countries and provide essential income to over 15,000* people across the globe. Anita was aware that the trading relationship with The Body Shop were was never going to make the farmers financially rich, but it enabled them to maintain their chosen way of life and through co-operation, achieve autonomy.

One example of a Community Trade supplier is Tungteiya in Ghana, where Anita and The Body Shop Foundation gave initial help by providing grinding mills and nut cracking plants to help with the extraction of shea butter - this for the first time enabled the women of the Tamale region to earn a regular and reliable income, afford schooling, medical care, build and improve their homes. It has also led to the building of 10* schools and paid for both equipment and teachers, while the area can now also more easily enjoy safe piped water and latrines. In a country where 43%* of the population lives below the World Bank poverty line, and employment opportunities are limited, the story of the Tungteiya Shea Butter Association is an inspiring one.

There is no doubt that The Body Shop and Anita have always been closely identified in the public mind. Such was the inspiration she provided, that The Body Shop has become a global operation with thousands of people working towards common goals and sharing common values. That's what has given it a campaigning and commercial strength and continued to set it apart from mainstream business.
Anita maintained that the past few years were the most exciting period of her life - She believed the older you get, the more radical you become. She loved a Dorothy Sayers quote, "A woman in advancing old age is unstoppable by any earthly force". In November 1999, she flew to Seattle to speak out against the role of the World Trade Organisation and witnessed the 'Battle of Seattle'.

In 2000 she published her autobiography "Business as Unusual" and in 2001 she edited "Take it Personally", a collection of provoking thought pieces to challenge the myths of globalisation and the power of the WTO.

The excitement and success of these endeavours prompted her to start her own small activist communications centre, Anita Roddick Publications. She liked to say they manufactured "weapons of mass instruction", experimenting with various forms and mediums to celebrate and advance the same things she always cared about: human rights, the environment, and creative dissent. Their first two books were published in 2003: 'Brave Hearts, Rebel Spirits: A Spiritual Activist's Handbook' and 'A Revolution in Kindness'. In 2004 she published 'Troubled Water: Saints, Sinners, Truths & Lies about the Global Water Crisis' and 'Numbers'. And in 2005 edited, amended and republished her autobiography 'Business as Unusual'.

She launched her own website www.AnitaRoddick.com in 2001. She was overwhelmed by the potential of the web to link like-minded people and move them to mass-action.
Latterly there was no doubt that her greatest passions were the campaigns that she was supporting - from sweatshop labour by multinational corporations (which she joined forces with the National Labor Committee on) and joining a group of human-rights activists to free the American political prisoners known as the Angola Three. These three men, who were black political activists in the 1970s, have served nearly 35 years in solitary confinement in Angola prison.
In 2006 The Body Shop was purchased by L'Oreal, and as Anita said at the time: "For both Gordon and I, this is without doubt the best 30th anniversary gift The Body Shop could have received.

L'Oréal has displayed visionary leadership in wanting to be an authentic advocate and supporter of our values. They understand what a maverick The Body Shop was in the business world and how we helped change the language of business, incorporating the action of social change, especially in human rights, animal welfare, the environment and community trade."
Anita remained on the Board of Directors. During 2007 she took part in a The Body Shop campaign in-store and also provided consultation to L'Oréal, advising on Community Trade.

In 2007 Anita announced that she had Hepatitis C, which she contracted from a contaminated blood transfusion in 1971, however she was not diagnosed with the condition until 2004. She was completely committed to working with the Hepatitis C Trust, and became their patron, to raise awareness of the disease and to lobby the government for more action. In true Anita style, personal experience promoted her to launch a major campaign to alert people to an important issue and ensure change in attitudes and policy.

Dame Anita Roddick passed away on 10th September 2007, with her husband Gordon and two daughters by her side. Tributes flooded in from around the world, led by British Prime Minister Gordon Brown "She campaigned for green issues for many years before it became fashionable to do so and inspired millions to the cause by bringing sustainable products to a mass market. As one of this country's most successful businesswomen, she was an inspiration to women throughout the country striving to set up and grow their own companies."

John Sauven, the executive director of Greenpeace who worked with Anita on many campaigns, said "she was an amazing inspiration to those around her…. She was so ahead of the time when it came to issues of how business could be done in different ways… She was a true pioneer."

The suppliers of Community Trade cocoa butter in Ghana, Kuapa Kokoo, said "We are grateful to God that he gave us such an inspirational figure; a mother whose love for the development of the vulnerable and the under-privileged will continue to linger on in our minds till eternity. Anita would be well remembered by the Kuapa Kokoo family and the chiefs and people, for a school block she, together with The Body Shop, funded in the Bayerebon community. The seed she sowed is generating fruits of success and enlightenment."

Product


“I just want The Body Shop to be the best, most breathlessly exciting company – and one that changes the way business is carried out. That is my vision.”
Anita Roddick. Human Rights Activist. Founder of The Body Shop.
The beauty behind our business. What we do. Why we do it. How we do it. And what makes us different.

We believe there is only one way to beautiful, nature’s way. We’ve believed this for years and still do. We constantly seek out wonderful natural ingredients from all four corners of the globe, and we bring you products bursting with effectiveness to enhance your natural beauty and express your unique personality. And whilst we’re doing this, we always strive to protect this beautiful planet and the people who depend on it. We don’t do it.

The Body Shop carries a wide range of products for the body, face, hair and home. The Body Shop does not claim its products are 'all-natural', but "inspired by nature" and they feature ingredients such as marula oil and sesame seed oil sourced through the Community Fair Trade program.

Body


Cocoa Butter Body Butter

Doubly rich for extra dry skin with a yummy chocolate-and-vanilla scent. An excellent moisturiser that melts at body temperature, leaving the skin feeling soft and silky smooth for up to 24 hours. Containing Community Trade shea and cocoa butter.
200ml








The Body Shop is constantly producing innovative products and improving current products for customer safety and satisfaction. In 2010, The Body Shop produced its first ECOCERT certified organic skincare line, Nutriganics. Following the launch of Nutriganics, The Body Shop reformulated their hair line to contain no parabens or colourants (Rainforest Hair Care), and produced a new line of antiperspirant deodorants that contain no parabens or aluminium salts, and uses volcanic minerals as a substitute.

Products include:
• Body Butters (including Moringa, Satsuma, Strawberry, Olive, Shea, Mango and Coconut)
• Make Up (including Mascara, Lipstick, Eye Shadow and Mineral Make up)
• Full skin care ranges (including Tea Tree, Vitamin C, Vitamin E, Aloe Vera and Seaweed)
• Paediatrician approved baby range
• Mens skin care (Including Maca Root and White Musk)

The Body Shop Foundation

The Roddicks founded The Body Shop Foundation in 1990, which supports innovative global projects working in the areas of human and civil rights and environmental and animal protection. It is The Body Shop International Plc's charitable trust funded by annual donations from the company and through various fundraising initiatives.

The Body Shop Foundation was formed to consolidate all the charitable donations made by the company. To date, The Body Shop Foundation has donated over £9.5 million sterling in grants. The Foundation regularly gives gift-in-kind support to various projects and organisations such as Children On The Edge (COTE).

The Body Shop does not recognise Trade Union membership.

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